Policies

Refund and cancellation

Clear, transparent guidelines governing membership fees, event registrations and service cancellations.

Summary carried over from the previous IMPARC site. [placeholder: confirm these refund terms and the fee schedule they apply to, reviewed by IMPARC]

Membership fees

Full refund (within 30 days)
- A complete refund may be issued for written cancellation requests submitted within 30 days of membership registration, provided no core benefits have been substantially used.
Partial refund (31–60 days)
- A 50% refund may be granted for cancellations requested between 31 and 60 days from registration.
No refund (after 60 days)
- No refund applies to cancellation requests received after 60 days from the date of registration.
Processing time
- Approved refunds are processed within 7–10 business days through the original mode of payment.

Early cancellation
- Full refund minus an administrative processing fee for cancellations made 15 days or more before the event.
Late cancellation
- A partial refund (up to 25%) may be considered for cancellations made 7–14 days before the event.
No-show
- No refund is issued for non-attendance or cancellations made within 7 days of the event.
Cancellation by IMPARC
- If IMPARC cancels an event, participants are eligible for a full refund or a credit transfer to a future event.

Mentorship programmes
- Pro-rated refunds may be considered for unused sessions, with at least 48 hours’ notice.
Consultation services
- A full refund may be granted for cancellations made at least 24 hours in advance.
Force majeure
- Refunds or credits are evaluated case by case for circumstances beyond reasonable control.
Dispute resolution
- Refund disputes are reviewed and resolved through IMPARC’s governance and grievance redressal mechanism.

Questions about this policy? Contact IMPARC.